Refund policy

Last Updated: August 12, 2026

At Black Odor, we want you to have a smooth and satisfying shopping experience. This Return & Refund Policy explains when products may be returned, exchanged, or refunded.

By placing an order on our website, you agree to the terms outlined below.

1. Return Eligibility

We accept returns only for products that are:

  • Received damaged

  • Received defective

  • Incorrectly delivered

  • Missing parts or items from the original order

To be eligible for a return, you must contact us within 48 hours of receiving your order.

Products must generally be unused, unopened, and in their original packaging, unless the issue is related to damage, defect, or incorrect delivery.

2. Fragrance Products

As our products are fragrance and personal-use items, we generally do not accept returns simply because you do not like the fragrance, scent intensity, or fragrance preference after opening or using the product.

We recommend reviewing the product description and fragrance details carefully before placing your order.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Order number

  • Clear photographs of the product

  • Photographs of the packaging

  • A short video, where appropriate

  • Description of the issue

This information may be required to verify the issue and process your request.

4. Return Request Process

To request a return, contact our customer support team using the contact details provided below.

Once we receive your request, we may review the information and determine whether the product qualifies for a return, replacement, or refund.

Do not send products back without receiving return instructions from our team.

5. Replacement

Where appropriate, we may offer a replacement instead of a refund.

Replacement availability depends on product availability and the nature of the issue.

If the same product is unavailable, we may offer an alternative solution or applicable refund.

6. Refunds

If your return is approved for a refund, the refund will generally be processed after the returned product has been received and inspected, where a return is required.

Approved refunds will be issued through the original payment method wherever possible.

The time taken for the amount to appear in your account may depend on your bank, card issuer, payment gateway, or other payment provider.

7. Shipping Charges

If the return is approved because you received a damaged, defective, or incorrect product, we may cover the applicable return shipping cost as determined by our team.

Returns requested for reasons that are not covered under this policy may not be accepted, and any applicable shipping costs may be the customer's responsibility.

8. Non-Returnable Situations

Returns or refunds may not be accepted in situations including:

  • Change of mind

  • Personal fragrance preference after opening or using the product

  • Product used or damaged after delivery due to customer handling

  • Missing or damaged original packaging where it is required for return

  • Return request submitted after the specified return period

  • Products purchased from sources other than our website

  • Failure to provide sufficient information or evidence for a damaged/incorrect order

9. Cancellation Policy

Order cancellation requests should be submitted as soon as possible after placing an order.

If an order has already been processed or dispatched, cancellation may no longer be possible. In such cases, the order will be handled according to our applicable Return & Refund Policy.

For COD orders, repeated refusal or cancellation after dispatch may affect eligibility for future COD orders.

10. Order Refused or Returned by Courier

If an order is returned to us because of an incorrect address, unsuccessful delivery attempts, refusal to accept the shipment, or other reasons attributable to the customer, additional shipping charges may apply if the order needs to be shipped again.

Any refund for such an order will be considered after applicable shipping or handling costs, where permitted.

11. Promotional and Discounted Products

Products purchased during promotional campaigns, special offers, or discounted sales may be subject to specific return or refund conditions.

Any special terms applicable to a promotion will be communicated on the relevant offer or product page.

12. Refund Delays

If your refund has been approved but you have not received it within the expected timeframe, please first check your bank account or payment method.

If the amount is still not reflected, contact your payment provider or bank. You may also contact us with your order details so that we can assist you.

13. Policy Changes

We reserve the right to update this Return & Refund Policy from time to time to reflect changes in our products, services, operational procedures, or applicable requirements.

Any updated version will be published on this page with a revised Last Updated date.

14. Contact Us

For return, replacement, cancellation, or refund-related enquiries, please contact us:

Black Odor
Email: blackodorindia@gmail.com
Phone: +91 9711896669
Address: Delhi

Please include your order number when contacting us so that we can assist you quickly.