Shipping policy

Last Updated: August 12, 2026

At Black Odor, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

Orders are generally processed within 1–2 business days after successful payment confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you will receive shipping or tracking information through the contact details provided during checkout, where tracking is available.

2. Shipping Across India

We currently offer shipping across India through our logistics and delivery partners.

Delivery availability may vary depending on the delivery address, serviceability, weather conditions, holidays, and other circumstances beyond our control.

3. Estimated Delivery Time

Most orders are expected to be delivered within approximately 3–7 business days after dispatch.

Remote locations, certain pin codes, public holidays, severe weather, high-demand periods, or logistical delays may require additional time.

Delivery estimates are indicative and are not guaranteed.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or other delivery offers. The applicable terms will be displayed on our website or during checkout.

5. Order Tracking

Once your order has been shipped, tracking details may be shared with you through email, SMS, WhatsApp, or other available communication channels.

You can use the provided tracking information to check the current status of your shipment.

Please allow some time for tracking information to become active after dispatch.

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully verify your:

  • Name

  • Phone number

  • House/Flat number

  • Street/locality

  • City

  • State

  • PIN code

We are not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address information provided by the customer.

7. Delayed Deliveries

Although we work with reliable delivery partners, delays may occasionally occur due to circumstances such as:

  • Weather conditions

  • Transportation disruptions

  • Public holidays

  • High order volumes

  • Remote or difficult-to-service locations

  • Incorrect address or contact information

  • Events beyond our reasonable control

If your order is significantly delayed, please contact our customer support team and we will assist you in checking the shipment status.

8. Damaged Packages

If your package appears damaged, opened, or tampered with at the time of delivery, please take photographs or a video of the package before opening it and contact us as soon as possible.

For damaged or missing items, please provide your order details along with relevant photographs or videos so that we can review the issue and assist you appropriately.

9. Undelivered or Returned Orders

If a shipment is returned to us because of an incorrect address, unsuccessful delivery attempts, refusal to accept the package, or other reasons attributable to the customer, additional shipping charges may apply if the order needs to be reshipped.

Refund eligibility for returned orders will be handled according to our Refund & Cancellation Policy.

10. Cash on Delivery

If Cash on Delivery (COD) is available for your location, the applicable COD option and charges, if any, will be displayed during checkout.

COD availability may vary depending on the delivery PIN code and other operational factors.

11. Multiple Products in One Order

If your order contains multiple products, we may ship them together or separately depending on product availability, warehouse processing, and logistics requirements.

You may receive separate tracking information for different shipments.

12. Contact Us

If you have questions about your shipment or delivery, please contact us:

Black Odor
Email: blackodorindia@gmail.com
Phone: +91 9711896669
Address: Delhi

Please keep your order number available when contacting us so that we can assist you more quickly.

13. Policy Updates

We reserve the right to update this Shipping Policy from time to time to reflect changes in our shipping process, logistics partners, services, or applicable requirements.

Any changes will be published on this page with an updated Last Updated date.